If you have not been migrated please select the other certificate.ĥ. When you are prompted which certificate to select if you have been migrated to the PIV certificate select it. If this does not fix the issue please contact the Enterprise Service Center (800) 455-085. ***For the PIV cert it will be a 16 digit number followed by you receive the error message, “The smart card cannot perform the requested operation” or “The operation requires a different smart card” please complete Step 1 – Setting Up Your CAC Reader again. If you have not been migrated select the ID certificate. If you have been migrated to the PIV certificate select it. You will have to select between the multiple smart card options. Once the Citrix session launches, you will be prompted to select a certificate again. Please note that a file may appear at the bottom of your browser (similar to a downloaded file) that would need to be opened to access the remote session.Ĥ. Next, select the Desktop icon to launch the Citrix session. NOTE: You may be prompted to enter your PIN multiple times.ģ. If you have not been migrated, select the Email Certificate to login to the storefront. Insert your Common Access Card (CAC) into the reader and navigate to:Ģ. Remote Access from Windows 10 using Internet Explorer (steps are similar for using Google Chrome, images may be different)ġ. Follow the on screen directions for the Citrix Workspace to complete the installation. If only prompted with download, install the application after the saving the file.ģ.
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